Rapid Responder – Norfolk

Are you a compassionate and caring individual who has always wanted to make a difference in people’s lives? Are you looking for the next step up in your career?

Join Caring Together Charity and make a genuine difference to the lives of unpaid carers and their cared for.

We’re looking for friendly, reliable, qualified applicants who are driven to provide the best quality of support to both children and adults.

We are immensely proud of the work to support unpaid carers at Caring Together Charity and are currently seeking a warm-hearted Rapid Responder to join our dedicated team.

About Caring Together Charity

At Caring Together our vision is a world with no unpaid carer in crisis, isolated or struggling alone.

We are passionate about helping people get the practical support and advice that really makes a difference to them – before, during and after their caring role.

An unpaid carer is anyone, including children and adults, who looks after a family member, partner or friend who needs help because of their illness, disability, a mental health problem or an addiction, and would find it hard to cope without their support.

We need your help to make sure unpaid carers in our local communities receive the practical and emotional support that they need.

About the role

We believe in providing great care and connecting with the people we support. Key accountabilities of the role:

• Be part of a responsive team providing support to customers and their families.
• With your knowledge and experience you will be ensuring people who use our services receive safe, caring, responsive, effective care and support.
• Provide care support in the community via our home care service, including complex cases.
• To play a proactive role in signposting patients and their families to other relevant support services (both internal and external, both statutory and non-statutory).
• Complete contingency risk assessments and care plans for new and existing customers and emergency packages of care to maintain a ‘rapid response’ to customer need and ensure high quality support.

What we can offer you

• A supportive working environment alongside other Rapid Responders, Care Professionals, Care Team Managers and the wider organisation.
• The opportunity to make a positive impact to the lives of unpaid carers across Cambridgeshire.
• Ongoing learning and development.
• 28 days annual leave (inclusive of bank holiday entitlement, pro rata).
• The option to buy or sell up to five days annual leave (subject to certain criteria being met).
• Access to a 24/7 GP, Employee Assistance Programme (EAP) and confidential counselling service.
• Death in service benefit of three times your annual salary.

What we need from you

• A full driving licence and your own vehicle is essential.
• Knowledge and experience of working to a high standard within legislative and regulation standards of care. Minimum of two years’ experience within a domiciliary setting desirable.
• A minimum NVQ Level 2 in health and social care or equivalent. Level 3 is highly desirable.
• An understanding of person-centred care.
• Strong communication skills.
• Comfortable using various systems on a mobile phone to update care plans and check on your scheduled visits.
• Comfortable assisting with personal care for the people we support when required.

Personal attributes

• Ability to work as part of a team and under own initiative.
• Ability to work under pressure and cope with change and conflicting priorities.
• Seeks continuous improvement.
• Self-motivated and committed to achieving the objectives of Caring Together Charity.

Other job titles you may have held: Care Assistant, Care Worker, Support Worker, Hospitality Worker, Support Assistant, Care Support Worker, Carer, Home Care, Senior Care Assistant, or Care Professional.

Download our Rapid Responder – Norfolk job pack [PDF, 99kB]

To discuss the role please contact our People team.

To apply, please complete the application form, including your availability and send with your CV to [email protected]

We look forward to hearing from you!

We are inclusive. We celebrate multiple approaches and points of view. We are an equal opportunities employer and expect staff to respect the personal choice and lifestyles of colleagues, carers, and people with care needs.

We are currently not registered for the skilled sponsorship programme, therefore we are unfortunately unable to accept any applications in this criterion. Please only apply if you have the relevant UK right to work documentation.