Carer Services Advisor

Are you passionate about helping others? Do you have a knack for listening and a desire to make a tangible impact on people’s lives? If so, we want YOU to join our amazing team at Caring Together Charity, a regional charity dedicated to supporting unpaid carers across Norfolk, Cambridgeshire and Peterborough.

We’re looking for a compassionate and organised Carer Services Advisor to join our busy and dynamic team. You’ll be the first point of contact for carers reaching out for support, providing them with vital information, advice, and a friendly, understanding ear.

About Caring Together Charity

Our vision is a world with no unpaid carer in crisis, isolated or struggling alone.

Three in five of us will become a carer at some point in our lives. Caring Together is an ambitious regional charity that provides emotional and practical support, information and advice to carers of all ages and their families, as well as opportunities to take a break from their caring role.

What you’ll be doing

Imagine being the lifeline for someone who dedicates their life to caring for a loved one. You’ll be:

• Answering the call: Handling enquiries via our carer advice line, ensuring everyone gets the support they need quickly and efficiently.
• Being a guide: Providing accurate information, signposting to vital services, and empowering carers to achieve their personal goals.
• Making breaks happen: Helping carers access much-needed respite, working with our team and local organisations to create meaningful breaks.
• Getting to know carers: Conducting statutory carer assessments (on behalf of Norfolk County Council) and developing personalised action plans.
• Keeping things running smoothly: Supporting the team with a variety of administrative tasks, ensuring everything runs like clockwork.
• Connecting with carers: Providing support via phone, email, Teams, and online platforms – wherever our carers need us!

Why you’ll love this role

Make a Real Impact: You’ll directly improve the lives of unpaid carers across Norfolk.

• Varied and rewarding work: No two days are the same! You’ll be dealing with a variety of situations and helping people in diverse ways.
• Supportive team: You’ll be part of a friendly, dedicated team who are passionate about what they do.
• Professional development: We’re committed to helping you grow and develop your skills.
• Generous annual leave entitlement: 25 days annual leave (plus 8 bank holidays).
• Employee Assistance Programme: Offering 24/7 GP and support service.
• Paid carer’s leave and above statutory sickness leave (subject to qualifying periods).

Who we’re looking for

• Someone with excellent communication and listening skills.
• An organised and efficient individual with strong administrative abilities.
• A compassionate and empathetic person who genuinely cares about helping others.
• Someone who can work independently and as part of a team.
• Someone who is comfortable using various communication platforms (phone, email, Teams, online).
• A passion for upholding GDPR and ethical standards.
• Someone with a willingness to learn and adapt.

Download our Carer Services Advisor job pack [PDF, 121kB]

If you’re ready to join a team that’s making a real difference in the lives of unpaid carers, we want to hear from you! 

Please email [email protected] to find out more to apply or for further information.

Don’t miss this opportunity to make a positive impact! Apply today! We look forward to hearing from you.

Applications for this role close at 17:00 on 9 April 2025 with interviews anticipated on 23 April 2025.

We are inclusive. We celebrate multiple approaches and points of view. We are an equal opportunities employer and expect staff to respect the personal choice and lifestyles of colleagues, carers, and people with care needs.

We are currently not registered for the skilled sponsorship programme, therefore we are unfortunately unable to accept any applications in this criterion. Please only apply if you have the relevant UK right to work documentation.