On this page you can find examples of how we have responded to carer voice and involvement.
| You said… | We did… |
| You said you were worried about the rising energy prices for carers who can’t reduce their usage.
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We arranged webinars specifically for carers around support available in relation to energy usage and joined a national campaign to call for better support for carers in relation to cost of living.
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| You said you were having issues getting your COVID-19 Autumn Vaccination.
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We raised the issue with the Integrated Care System who were able to ensure the message was reaching vaccination centres that carers are able to book their Autumn vaccine.
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| You said you were often not consulted when the person you care for was being discharged from hospital, and sometimes they were discharged without you knowing.
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We raised this issue with all of our local hospitals and have set up a working group specifically around carers and hospital discharge for Cambridgeshire and Peterborough.
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| That you would rather more staff were available on the Norfolk advice line during the week.
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We changed our advice line hours so that more staff are available when carers are looking for support.
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| You said that when the person you care for passes away, you don’t want to miss out on friendships with carers you had built.
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We have made our hubs and activities available to both carers and bereaved carers.
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| That you were looking for something to evidence that you are a carer when challenged or asked to show you have a carer role.
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We changed our “What If?” card into a dual-purpose carer card.
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| You told us the COVID-19 pandemic had a big effect on your mental health.
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We sourced more funding to increase our Listening Ear support at that time and introduced a new counselling service which continues to be in place.
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