Each energy company has a Priority Services Register. You can join this if you or someone in the household is living with a disability or a long-term medical condition, including:
- mental health conditions,
- conditions affecting your sight, hearing or sense of smell, or
- conditions that mean you need to use medical equipment that requires a power supply
Or have reached the state pension age.
The benefits of joining this include:
- Priority support in an emergency.
- Wherever possible, advanced notice of scheduled power cuts.
- An identification and password scheme if someone needs to visit or contact you, helping you feel confident they are genuine.
- The ability to nominate your carer to receive communications and bills from your supplier.
- The chance to move your prepayment meter if you can’t safely get to it to top up.
- Account info. and bills in large print or braille.
Contact your energy company and ask to join their Priority Services Register. If you have different suppliers for gas and electricity you will need to contact them both.
